Welcome to Cheap Skechers Store! We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries to make your shopping experience smooth and enjoyable.
Product Questions
Q: What types of products do you offer?
A: We specialize in affordable and stylish Skechers products, including sneakers, boots, flip flops, clothing, and sports apparel for men, women, and kids. Our categories cover everything from casual wear to active sports gear.
Q: Are your products authentic Skechers?
A: Yes! We are committed to providing genuine Skechers products at unbeatable prices, ensuring quality, comfort, and style for all our customers.
Q: Do you have products for children and sports activities?
A: Absolutely! We offer a dedicated Kids section and Women’s Sports line, perfect for active lifestyles and family needs.
Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide, excluding some remote areas and parts of Asia due to logistical constraints. Our goal is to bring Skechers to everyone!
Q: What are your shipping options and times?
A: We offer two convenient methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after processing (1-2 days).
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing.
Q: How can I track my order?
A: For Standard Shipping, you’ll receive a tracking number via email once your order ships. Free Shipping orders may not include tracking.
Returns and Refunds
Q: What is your return policy?
A: You can return items within 15 days of delivery. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Contact us at [email protected] to initiate a return.
Q: How do I process a return?
A: Email our customer service team with your order details and reason for return. We’ll guide you through the process promptly.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Is my payment information secure?
A: Yes, we use encrypted payment processing to ensure your data is safe and protected.
Account and Website
Q: How do I create an account?
A: You can sign up during checkout or on our website to track orders, save preferences, and enjoy faster shopping.
Q: Who do I contact for support?
A: Reach our friendly team at [email protected] for any questions. We’re here to help!
Thank you for choosing Cheap Skechers Store for your footwear and apparel needs. We strive to provide excellent service and quality products for you and your family!
Visit us at: shoehavensalestore.com | Address: 1647 Emily Renzelli Boulevard, San Jose, US 95113